Late Cancellation/No Show Fee
If you are unable to keep an appointment, please call our office at 479-316-7770 or email firstname.lastname@example.org, as soon as possible. If an appointment is missed or cancelled without 24 hour notice, you will be subject to being charged a $100 late cancellation/no show fee. This fee will be automatically pulled from the card that's on file. If you miss 2 consecutive sessions without contacting our office, it will be assumed that you are no longer interested in services and you will be removed from the schedule.
Inclement Weather Policy
In some cases of inclement weather, causing Fayetteville Public Schools to close, there is a possibility that your therapy appointment may have to be rescheduled. However, this is up to your therapist’s discretion. If there is inclement weather on the day of your appointment, please do the following:
Check our Facebook page (facebook.com/wellnessandcourage) to see if our office is closed OR to see a list of clinicians that WILL be in the office that day. ALSO, check your email for any cancellations for that day.
It is up to you to check our Facebook page AND your email to confirm if your appointment has been cancelled.
If your appointment is cancelled, every effort will be made to reschedule your appointment. You will receive a call from our office manager, Kim, to reschedule your appointment as soon as she is back in the office.
If YOU need to cancel your appointment due to inclement weather, you may cancel without a fee. Please send an email to email@example.com to do so. However, you must call at least two hours before your appointment to cancel. If you do not show up or call after your appointment time, you will be charged a missed appointment/late cancellation fee regardless of the weather.
If you have any doubts or questions about the weather or our policy, email info@wellnessandcourage.